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What is service? Or, more specifically, what is good service?
Take this story as an example:
You are the customer. You ask someone to produce a piece of work for you. The person preparing the work listens …

Post update 191/1/10: please see response from English Lakes Hotels in the comments section below.
The Midland Hotel Morecambe was originally built in 1933 but after a being purchased in 2003 by my favourite …

Southwest Airlines are famed for legendary customer service. More importantly allowing it’s team members to have fun whilst at work and expressing their individuality.
Would your team members be allowed to do this?